Complaint Options Independent of the Ministry of Education Tips
when making a Complaint
Step 1: Start with an informal discussion with the learning support person or their manager. You may choose to have a support person with you.
Step 2: Follow up with a formal complaint in writing to a Support Manager at your local Ministry office. Learning support services
Step 3: Informing of the decision
There is a 15 working day timeline for resolution. You will receive a letter including the reasons for the decision and the actions to be taken.
Take things further if you want
You can contact your Regional Director of Education. You can also go to other agencies at any stage of the complaint. Learning support services
The Code of Health and Disability Services Consumers’ Rights
Schools providing health or disability services for their students, have responsibilities under the Code of Health and Disability Services Consumers’ Rights (the code).
Schools and the Code of Health and Disability Services Consumers’ Rights
If you’re still not happy Complaints options independent of the Ministry
Ongoing Resourcing Scheme (ORS)
This complaints process is used if an application for ORS is declined, when a student receiving ORS funding has a significant change in their circumstances or new information relating to their eligibility becomes available.
Review process for ORS
Must be done within six months of the letter for the original application and:
to be completed by the educator with the student’s parents/whānau or caregivers and team
must be made in writing (email or letter) and provide additional information about the student.
Go through the decision letter
Start with inaccuracies that you or those working with the student think may be incorrect
Gather more information
Clarify or expand on the information so the verifiers have a more complete picture.
Note: Up to three requests for a review of the verifiers’ decision can be made
Contact your Local Ministry of Education offices, or call the learning support information line: 0800 622 222
Checking visit process for ORS | ORS criteria | Apply for ORS
Section 47 appeal process for Ongoing Resourcing Scheme (ORS)
General Complaints about Education
You can make a complaint in writing, email, by phone or at a face- to-face meeting.
If you’re not happy with how the complaint is handled by the Ministry of Education;
Complaints about teachers should usually first go to the teacher’s employer (the school board), to give them a chance to investigate your concerns. If you are not happy with how the school has dealt with the issue, you can raise your concerns with the Education Council.
If you have a concern or complaint about the use of seclusion in a school, contact your local Ministry office straightaway.
What matters are under HDC’s jurisdiction?
Matters only involving the provision of a health or disability service to a consumer.
Matters relating to access to services and funding are outside the Commissioner’s
jurisdiction. HDC cannot award compensation.
Children’s Commissioner Manaakitia a tātou tamariki
New Zealand Police | Nga Pirihimana O Aotearoa Oranga Tamariki Ministry for Children Teachers Council of Aotearoa New Zealand
Concerns about the conduct or competence of a teacher should be raised with the school’s board of trustees. If you are still concerned after raising with the board, you can make a complaint with the Teachers Council. Report a concern to the Teachers Council