Managing Relationships with Professionals
As carers and whānau, it is possible you may deal with a wide range of ‘professional’ staff. These people may work for the government or support organisations. In an ideal world you, your whānau and the professional/s you work with would work harmoniously together – united in the common aim of providing the best possible care, strategies and resources.
The reality can be very different. Professionals and people in authority can sometimes appear like an enemy. You may experience some professionals as aloof, uncaring, difficult to access and unwilling to share information. Likewise a carer can be cast in the role of being ‘difficult’ and ‘demanding’ as they fight for basic rights for the person they are caring for.
Below, is a selection of approaches and strategies that are intended to make it more likely that you (the carer or whānau) and the professional/s you interact with develop a shared goal, have clarity and work together constructively.
Ten tips when interacting with professionals
It is possible you will get more control of the situation and more readily achieve your goals if you use some of the following approaches:
In some situations, you may come across a professional who does not have the authority to action what you need or the skills to appropriately understand or respond to your situation. You may need to work with them to see if there is someone else you, or ideally both of you, need to involve in your situation.
It can be a good idea to contact other local families before making contact with a professional. Other local people may know who the “best” professional to contact is.