If you have an emergency housing need, you can call MSD on 0800 559 009 who may be able to help and refer you to local services.
There are several non-profit organisations that can help you with budgeting advice. You can contact the Citizens Advice Bureau (call 0800 367 222) to help find a budgeting service that suits your situation. They also offer a free budgeting advisory service in some centres.
You can also find information and advice to help you with budgeting and debt management including downloadable booklets on the Sorted website, or contact the New Zealand Federation of Family Budgeting Services which provides a nationwide free service.
Keeping an eye on Things
If your family member is receiving Ministry of Health funding and you have concerns about the quality of care your family member is receiving you can contact the Ministry of Health. You can do one of two things discuss with someone your concerns and lodge a complaint or request an evaluation of the service.
An evaluation refers to an independent evaluation team (of typically 2 people) who visit the organisation over a period of time to look at a particular service or living arranagement the organisation manages.
This would typically involve speaking with the people who use the service, their family members, staff, management and board representatives as well as looking at various paper work.
If you want to talk with someone about your concerns or lodge a complaint you can contact the Ministry of Health Disability Support Services on freephone 0800 373 664 or email firstname.lastname@example.org.
If you want to request an evaluation, because of the concerns you have, you would contact the Quality Manager of Disability Support Services at the Ministry of Health.
The fourth resource in this series ‘Getting Older’ looks at planning for the future and addresses what you need to think about and put in place to keep your family member safe when you are no longer around.
Making a complaint
If you are unhappy with the service your family member is receiving you can:
- discuss it with the organisation your family member attends
- discuss it with your Need Assessment and Service Coordination service
- contact the Health & Disability Commissioner
- contact the Ministry of Health (as noted above)
Health Click produces resources for young people, those with disabilities and for their parents, educators, counsellors and care givers. They have produced an eBook to help people with an intellectual or learning disability learn about relationships, health and hygiene.
They also have a CD Rom called Sex Smart which is an interactive CD ROM that provides a comprehensive look at sexual health, contraception, STIs and relationships for adolescents that educates and supports young people – helping them to live safer, healthier and happier lives.
There are resources and training for people to keep safe in their community and with friends. One good resource is the Healthy Relationships programme provided by Kidpower Teenpower Fullpower New Zealand that is specifically designed for people with learning disabilities. This resource teaches people basic skills to first recognise potentially risky situations and, secondly, how to respond.
Both CCS Disability Action and IDEA Services have extensive libraries and their whānau coordinators may also be able to give you information that might be useful.
If you or your family member want to speak with someone who is not related or a close friend, you can contact Family Planning for information and advice or Relationship Aotearoa on 0800 735 283.
Relationships Aotearoa has expertise in a range of areas including couples counselling, individual and family therapy, working with violence and abuse, and youth at risk, etc. They offer a range of courses including relationship-building skills for young people, anger management and conflict resolution, and self-esteem as well as courses such as their Parenting Through Separation programme.
Work and Income through the Disability Allowance can subsidise counselling and pay for transport to and from counselling. You will need to fill out the following form and get a GP’s signature. For information on how this works, click here.
All efforts were made to ensure the information in this resource was accurate at the time of publishing. This document represents the current system and will be reviewed at a later date to reflect national changes.