The person decides to use IF. The person chooses an IF Host from the list and the NASC makes a referral.
If you want to use IF to manage your support allocations, you must do this through an IF Host organisation.
IF Hosts help administer payment arrangements and support people on IF to manage their support allocations.
Where do I find a list of IF Host providers?
The person and the proposed IF Host discuss options.
The person and IF Host agree on level of support needed.
The person and IF Host work together to develop an ISP (Individual Services Plan).
An ISP includes how core supports will be covered and the service level of support the person requests.
Implementation of ISP and engagement of support staff begins.
Support services are delivered.
Support services verified by person and IF Host notified.
IF Host invoices Ministry of Health. IF Host receives funds and makes payments for supports delivered
If you are unhappy with the disability support services you are receiving, speak with your provider or NASC agency and if you are still unhappy you can make a complaint.